General Complaints and Grievances

All general complaints about the operations of the College, personnel, or conditions of the campus should be directed to the Dean of Students at 501-760-4229 or by calling toll free 1-844-806-8752. The Dean of Students maintains a log of such complaints or grievances and directs them to the appropriate personnel for attention. Students experiencing sexual harassment may contact the Dean of Students listed above or can find resources on NPC’s Title IX webpage. 

Issues of grievance regarding grades, course requirements and classroom procedures can occur. The first and best source for resolving the problem is with the instructor. The College expects most issues to be resolved amicably and informally with the instructor. In the event a solution is not possible, the next step is to follow the Academic Appeals Process found in the Student Handbook as required by NPC Board Policy 6.300. 

If a student must report an unresolved grievance, the student may complete the student grievance form with the Arkansas Division for Higher Education (ADHE). Resolutions by ADHE are final.  

Grievances regarding student grades or conduct violations are governed entirely by institutional policy and Arkansas law, and will not be considered by ADHE.