HA 1063 - Hotel Operations & Guest Services

3 Credits

Provides an overview of the management in the lodging industry. Topics include management & supervision skills, human resources, the front office, housekeeping, food & beverage, safety & security, sales & marketing, facility engineering & maintenance, franchise agreements & management contracts. Designed for those who would like to learn more about the lodging industry.

Course Availability: Offered Spring Semester Only

Course Level Objectives
Upon successful completion of this course, the student will be able to:

1. Identify the skills necessary to be an effective General Manager. (PLO 1)
2. Classify hotel operation types, their departments, and service levels. (PLO 1)
3. Explain the Interrelation of departments and management in effectively running a lodging operation. (PLO 2)
4. Identify customer service skills and soft skills imperative to lodging operations. (PLO 2,3,6)